With FCA fines still being issued for a wide range of conduct breaches, is the financial services industry rebuilding trust or is there more to be done?

An increasingly intrusive regulatory regime signals the need for firms’ Boards and senior management to ensure that good outcomes for consumers are central to their firm’s culture, strategy, and business objectives. The Consumer Duty sets even higher expectations for the standard of care firms give to consumers. With this in mind, we must ask as leaders, how aware are firms of the unintentional misconduct that could be caused by organisational culture.

The FCA states that ‘culture in Financial Services is widely accepted as a key root cause of the major conduct failings’ so we are offering two training courses to help our members better understand the conduct risks their firm may be subject to, how to measure them and deploy strategies to mitigate and address these risks.

There are two exclusive courses for members, delivered in partnership with Wharton Business Consulting:

• A one-day foundation course designed to build an understanding of conduct risk and how it relates to culture, deep dive into the approach and metrics to measure conduct risk, and introduce methods and tools to influence and change behaviour.
• A NEW half-day advanced course designed to support senior executives (including senior risk/compliance staff) a with a pre-existing intermediate level of understanding of both conduct risk and culture, to explore their specific conduct risk concerns and build an understanding of how to address regulatory challenge and provide effective insight to the Board.