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An exclusive AFB Conduct & Culture Training CourseLooking at Conduct through the Lens of Culture.

With the level of FCA fines increasing, is the financial services industry rebuilding trust or is there more to be done?

The increasingly intrusive regulatory regime signals the need for firms’ Boards and senior management to ensure that good outcomes for consumers are central to their firm’s culture, strategy, and business objectives. As leaders, how aware are firms of the unintentional misconduct that could be caused by our organisational culture?

The FCA states that ‘culture in Financial Services is widely accepted as a key root cause of the major conduct failings’ so we are offering this training course to help our members better understand the conduct risks their firm may be subject to, how to measure them and deploy strategies to mitigate and address these risks.

This one-day course, delivered in partnership with Wharton Business Consulting, consists of plenaries, interactive exercises and key takeaways to reinforce learning and allow delegates to use the knowledge gained in their day-to-day roles.

If you would like to register interest for the 2024 course, please email AFB at

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