AFB Sponsored Roundtable: Transforming Cross-Border Customer Onboarding with Technology

AFB is delighted to collaborate with nCino to explore how foreign banks can modernise and streamline cross-border commercial onboarding, reduce compliance friction, and enhance customer experience.

Foreign banks face unique onboarding challenges: multiple jurisdictions, varied regulatory regimes, and complex customer structures. This roundtable will draw on practical insights to examine how technology can transform KYC, build trust, and deliver competitive advantage.

Why attend?

Regulators continue to place significant emphasis on strong onboarding controls, accurate data, and effective risk management—particularly for institutions operating across borders. Yet many foreign banks struggle with manual processes, inconsistent data, and complex multi-jurisdictional requirements.

This session will provide practical insights and peer discussion on how firms can:

• Streamline complex cross-border onboarding using modern CLM technology
• Transform KYC from a regulatory burden into a commercial differentiator
• Balance customer experience with regulatory expectations through risk‑based pathways
• Leverage automation to reduce manual effort and focus on higher‑value decision-making
• Create unified customer views across markets and business units

Drawing on their experience with other international firms, we will explore real implementation lessons and demonstrate how nCino helps deliver seamless, compliant, and scalable onboarding journeys.

The Chatham House Rule will apply to this event to encourage open dialogue and discussion.

AFB will circulate an agenda and a series of discussion points and questions in advance to those registered to attend.

The capacity for this roundtable is limited to 30 members, one person per member bank.  This ensures as many firms as possible can benefit from the discussions.  Please book early to avoid disappointment.

Who should attend?

This session is aimed at those working in operations, business, risk, technology and compliance functions.

Facilitators

Ben Ussher-Stanley 

Ben is a Principal Sales Specialist at nCino, driving innovation in financial services across EMEA. With over a decade of experience in banking and software sales, he leverages deep industry expertise to solve complex business challenges. Ben excels in client partnerships, leading solutioning processes, and delivering impactful keynotes. He is dedicated to enhancing financial institutions through cutting-edge technology and data-driven insights. 

Please note you will receive confirmation of your booking via email within 24 hours. Should you not receive a confirmation, please contact AFB to double-check if your booking was successful.

Logistics

Fee: Included in AFB membership

Location: To be confirmed

Date: Tuesday 28 April 2026

Time: 15:30 – 17:00 (Registration, networking and refreshments 15:00 – 15:30)

If you would like to submit a question before or have any areas that you would like the session to address, please send them to the AFB at secretariat@foreignbanks.org.uk.

You will receive final event details a week before the event.

Please note that you will only be deemed to have attended (for CPD points) if you have made yourself known at registration and attend 50% or more of the session.

Sponsored by nCino

nCino is the platform of choice for financial institutions navigating digital transformation on a global scale. Founded to help banks digitise and reengineer their most critical business processes, nCino serves over 2,700 customers worldwide — including many of the largest and most complex financial institutions across international markets. Its intelligent, cloud-based platform is built to meet the demands of cross-border banking, supporting multiple languages, regulatory environments, and local market nuances while delivering a consistent, enterprise-grade experience. By bringing together people, AI, and data, nCino helps international banks consolidate legacy systems, strengthen risk management, and make faster, more confident decisions — wherever they operate.

You can find out more about ncino here.