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AFB Training Workshop: Looking at Conduct through the Lens of Culture

Cost: £925 + VAT (breakfast, snacks, lunch and drinks will be provided throughout the day)

With FCA-fines hitting a record high in 2021 can we really just blame a few ‘bad apples’ for the erosion of trust in financial services firms? Or do we each have an obligation to consider how our own organisational culture, no matter how positive, could be leading towards unintentional misconduct?

With the FCA recognising that ‘culture in Financial Services is widely accepted as a key root cause of the major conduct failings’, we are offering this one day training course, Looking at Conduct through the Lens of Culture.  The course will help AFB members better understand the conduct risks their firm may be subject to; how these have evolved during and beyond the pandemic and how to measure and address conduct risk.

This course is delivered in partnership with Wharton Business Consulting, experts in Conduct and Culture.

Why attend?

The course will take place over a full day in London. The course is split into 3 modules, each designed around its specific subject matter and made up of:

  • Workshops – a mix of plenary, polling, breakouts and group exercises. Content will focus on bringing the subject to life through case studies and industry examples. This session will be highly interactive, and all participants can expect to be able to share and discuss ideas and experiences.
  • Key takeaways – delegates will receive a summary take away, containing core content, models and suggested further reading.
  • On the job challenges – after the event, delegates will be set a series of short challenges for them to complete in the workplace over the coming month. This will help to bring the learning to life and cement understanding and application to the job.

Learning Outcomes

This AFB Conduct Risk Training Course is designed to offer a thorough understanding of how to identify, measure and mitigate conduct risk with a keen focus on how it links to culture. The course takes a holistic view of conduct risk and is aimed at all functions, with a particular interest for risk, compliance and HR professionals, as well as those who are wishing to gain a deeper understanding of how they can minimise the conduct risks their organisation or function may be exposed to.

By the end of the course, you should be able to:

  • Articulate what conduct risk is (both intentional and unintentional) and how it relates to culture.
  • Understand how to define/refine a conduct risk framework for your organisation.
  • Recognise the links between conduct and other forms of risk.
  • Understand how to build awareness of conduct risk within your team.
  • Articulate a best practice approach to conduct risk measurement.
  • Articulate an approach to assess risks, map controls and identify metrics to measure impact.
  • Articulate common pitfalls in conduct risk measurement.
  • Understand tools and methods to drive behavioural change.
  • Relate tools and methods to your unique organisational conduct challenges.

About Wharton Business Consulting

Wharton Business Consulting is an award-winning consultancy focused on creating lasting change through culture and people, to maximise their clients’ competitive edge. With decades of Financial Services experience they have supported a range of banks to design and implement Conduct Risk Frameworks and Governance models to embed compliant working practices and measure culture and conduct. They have received acclaim for their unique approach to linking conduct and culture from Industry bodies and clients alike.

Natalie Wharton (Founder and Managing Director) is a recognised thought leader on culture, conduct risk and leadership regularly taking part in industry panels and masterclasses, including the FCA Culture Sprint and most recently the FCA Panel on ‘Leading healthy cultures in a post-Covid World’. Having previously held the position of Head of Culture Change for Deloitte she has a passion for sharing insights across organisations to create a more ethically sound and resilient financial services industry.


Format:           In-person at etc.venues Moorgate, Bonhill House, 1-3 Bonhill St, London EC2A 4BX

Cost:               £925 + VAT (breakfast, snacks, lunch and drinks will be provided throughout the day)

Date:               Thursday 15 September 2022

Time:              09:30 – 17:00 (Registration from 09:00)

Places:           Maximum of 20 people

There will be ample opportunity for questions throughout the session, however, if you would like to submit a question before or have any specific questions or areas that you would like the session to address, please send them to the AFB at as soon as practicable. You will receive details on how to join the Workshop a few days before the event.

The Workshop will be held under the Chatham House Rule, to promote open and constructive discussion.